FAQ

FAQ

  1. Spécifiez le lieu de départ dans le champ « Lieu de prise en charge » et votre
  2. destination – dans le champ « Lieu de restitution ».
  3. Entrez votre date et heure de prise en charge.
  4. Cliquez sur le bouton « Rechercher ». Choisissez la classe de transfert appropriée et cliquez sur «Réserver» pour procéder à la réservation.
  5. Sélectionnez une préférence de voiture en fonction du nombre de passagers.
  6. Remplissez toutes les informations passagers requises dans le formulaire de réservation, effectuez le paiement et vous avez terminé.

Yes you can! You can cancel your order up to 24hrs before your scheduled pickup time for a full refund

Yes you can! You can cancel your order up to 24hrs before your scheduled pickup time for a full refund.

No, we monitor flight times and arrive when you do.

Call our 24hr support line on +33 (0) 20 0000 003, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

  1. Important note: the driver will meet you with nameplate sign showing your first and last names, which you specified during the booking.
  2. If a pick-up place is an airport, our driver and airport representatives will be at the exit of arrivals area of the airport after you passed passport control and claimed baggage.
  3. If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.

After you make your booking, you will receive a confirmation email with a voucher containing your booking number and all the details of your trip.

If you have not received the email with the confirmation, please contact our bookings department by emailing or phone .

oncerning the safety of children we do provide FREE Child seats on Estate, MPV-5, MPV7 & MPV-8 vehicles. You must request on the booking. We provide 3 types of child seats Which are Infant seat 10-13KG 6-15 months, Child seat 9-18KG 9 months to 4 years & booster seat 15/25KG 4-11 Years.

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